Return Policy

Return & Exchange Policy

At The Cosy Cottage, we want you to love every piece you bring into your home. Because most of our items are lovingly made-to-order just for you, we have the following policy:

Returns & Exchanges

Made-to-Order Items: Since our products are custom printed especially for you, we cannot accept returns or exchanges on items that arrive as described and without defects.

Damaged or Defective Items: If your item arrives damaged or defective, please contact us within 7 days of delivery at [your email]. We'll gladly send you a replacement at no additional cost. Please include photos of the damaged item to help us process your claim quickly.

Wrong Item Received: If you receive the wrong item, please contact us within 7 days and we'll send you the correct item right away.

How to Request a Return or Exchange

Email us at [your email] with:

• Your order number
• Photos of the item (if damaged or incorrect)
• A brief description of the issue

We'll respond within 1-2 business days to help make things right.

Questions?

If you have any questions about our return policy, please don't hesitate to reach out. We're here to help create your perfect cosy cottage experience.